MobiBiz POS

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Return Policy

Overview

Our goal is to ensure that you are completely satisfied with your purchase. When you receive your delivery package, we ask that you examine it closely prior to opening the factory sealed product packaging. Please test your product as soon as you receive it.

Helpful Hints to Ease Return Process:
  1. Return request will not be accepted after thirty (30) days from the date of order.
  2. Keep all original packaging as you received it for at least thirty (30) days.
  3. Keep all products in new condition.
  4. Do not remove UPC codes or serial numbers. Boxes without UPC codes or serial numbers will be refused.
  5. Do not write or mark the packaging, contents or warranty registration cards.
  6. Products, whether defective or not, must be returned in the manufacturer’s original packaging and the carton must include all components and other items originally packaged with the product: cables, software, manuals, registration, and warranty cards etc. Linked promotional items must also be included. A ten percent (10%) re-box fee may be charged on any box not returned in original unmarked condition.
General Returns Conditions – Applicable To All Returns:
  1. Shipping charges and service fees are not refundable.
  2. Refunds will not be issued after thirty (30) days from the date of hardware order.
  3. Software, services and media products are not refundable.
  4. All hardware products (both defective and non-defective) must be returned in original purchase condition, with the original packing material, blank warranty cards, manuals and any other item or accessory provided by the manufacturer. IMPORTANT: Returned orders with items missing will result in rejection of the return or an additional restocking fee, at MobiBiz POS’s sole discretion.
  5. IMPORTANT: Credit will not be issued on the product(s) returned in non-resalable condition.
  6. Refunds on purchases made with a credit card will only be credited to the same card. The credit will be made within six weeks of receipt and verification of the merchandise.
  7. End User\Buyer\Purchaser\Customer cancellations of booked orders prior to shipment, regardless of the reason, are subject to a ten percent (10%) administration fee at MobiBiz POS’s sole discretion.

Warranty

All hardware products sold by MobiBiz POS come with the full and complete manufacturer’s new product warranty. Mobibiz POS does not sell refurbished or used the equipment. Therefore, unless otherwise specified, products purchased from MobiBiz POS are warranted by the manufacturer against defects in workmanship and materials for a period of twelve (12) months from the date of shipment, provided that the product remains unmodified and is operated under normal and proper conditions.